CRM system
StreamCRM

CRM system is a program for optimizing business processes and customer relationship management. In addition to a single customer base, which is always relevant and available to any of the managers, the CRM system allows you to save a complete history of communication with customers, increase sales, install a filter system, manage the movement of customers through the sales or service funnel, schedule workloads, form strategies, and much more.

The goal of CRM is to unite the work of departments and act simultaneously at the level of marketing, sales and service. It can supply a company with a steady stream of leads (requests), help increase sales and create a positive customer experience.

Now that you know what a CRM system is not in the language of Wikipedia, but in the language of business, it’s time to talk about its unlimited possibilities.

The program is irreplaceable for processing the customer base. Unlike Excel tables, where you can easily get confused and accidentally delete a contact, the CRM system keeps track of a single customer base, call history and transactions.

Using the CRM system, you can supplement the customer card, view the number of contacts, listen to call records, identify interests, guide him through the funnel to the sale of a product, and much more.

Every day, the system generates a list of tasks in accordance with the movement of customers through the sales funnel.

Managers will no longer forget about important calls or sending commercial offers, as the system will remind them of each task in time.

Now no important deal will be missed.

You can check the work of a sales manager at any time by simply listening to an audio recording of a call with a client.

In addition, the CRM solution allows you to monitor the client’s place in the funnel and plan marketing activities. For example, you can record the interests of the client, and then inform him about promotions, special conditions and subscriptions.

Moreover: when you call, a client card with information about him pops up on the manager’s screen.

In addition to the fact that the system itself creates customer cards and records calls, you can use other opportunities to optimize processes.

For example, by enabling the “auto-dialing” function in the CRM, you can delegate calls to the robot, but the answers that customers leave by clicking on one of the proposed buttons will be recorded in the CRM.

Also in the system, managers can plan their work, and the reminder system will not let them forget about the call.

Since the system works in the cloud, you can manage its work from anywhere in the world: view statistics, customer card, make calls, etc.

Neither you nor your managers are bound to a place: they can demonstrate quality work from home or even on the road, from a mobile phone.